NLGRB Uganda — Licence and Complaint Guide
Checked: 3 August 2026
The National Lotteries and Gaming Regulatory Board is the statutory regulator established under Uganda’s Lotteries and Gaming Act. Its official website publishes legislation, licensing information, current licensed-company lists, responsible-gambling resources and complaint routes.
How to verify a betting licence
Do not stop at a logo in an operator footer. Match all of these fields in the latest NLGRB publication:
- legal operator name;
- trade name;
- exact website/domain;
- licence type and online/land-based mode;
- licence number;
- publication date.
The licensed-companies archive includes a 2026 list last updated in May. In that document, Advanced Gaming Limited / 1Xbet / www.1xbet.ug has online General Betting Operating Licence NLGRB-BM-26-0206.
We did not find Betwinner, Melbet or Linebet under those brand names in the same list. This is not a permanent finding; repeat the check against the newest publication.
What a matching licence changes
A matching Uganda licence gives the regulator a direct relationship with the licensed operator/domain and provides a local complaint route. It does not guarantee that every bet, bonus or withdrawal dispute will be decided in the customer’s favour.
An offshore licence is separate. It may identify an operator and regulator, but it should never be described as an NLGRB licence.
Preparing a complaint
- Use the operator’s official complaint process first.
- Save the account ID, exact domain, dates, bet IDs, transaction references and support tickets.
- State the requested remedy clearly.
- Remove passwords, PINs and one-time codes from attachments.
- If unresolved and the exact operator/domain is Uganda-licensed, use the complaint channel shown on the official NLGRB website.
Do not send identity documents to Uganda Odds. We cannot access an operator account or act as a regulator.
FAQ
Is the NLGRB a government regulator?
Yes. It is the statutory Board created under the Lotteries and Gaming Act.
Does a brand name alone prove licensing?
No. Match the company, trade name, domain, type and number.
Is 1xBet in the 2026 list?
Yes, under Advanced Gaming Limited for www.1xbet.ug, licence NLGRB-BM-26-0206, in the list dated 15 May 2026.
How long will a complaint take?
We do not publish a fixed estimate. Complexity, evidence and regulator workload vary.
Does NLGRB status replace KYC or payment terms?
No. The operator can still apply lawful identity, payment-ownership, bonus and fraud checks.
Use the latest official publication. This page is informational, not legal advice.